Brief in english
Applying for an apartment
Fill out the electronic housing application carefully, as this speeds up the processing of the application. It is advisable to specify more than one area in your housing application, as limiting the areas can have a significant impact on the availability of housing. Remember to keep the information in your application up to date and notify us of any changes in your family and living conditions and income. The application is valid for 90 days, during which period you may renew the application by making a new electronic apartment application on our website, by e-mail at asukasvalinta@lova.fi or by phone. Applications are processed daily by the Tenant Selection Office. We will contact you when a suitable apartment is available.
The security deposit is between 250 € – 1500 € depending on credit information and the size of the apartment. Credit information is checked for all apartment applicants. Credit records are not an obstacle to obtaining housing.
If we find the suitable apartment, you are looking for, we will e-mail you an apartment offer. You will also receive a text message notifying you of the offer. This is why it is important that your contact information is correct. In the apartment offer, we ask for the required attachments and give instructions on how you can inspect the apartment. After receiving an apartment offer, you have a couple of days to decide and notify us whether you accept the apartment. After accepting the offer, please send the requested attachments to our customer service e-mail as soon as possible. You do not need to provide us with original documents. For example, a high-quality image of the requested attachment is sufficient. Before signing the tenancy agreement, we review contractual matters such as the rent deposit, possible attachments, sauna and parking spaces.
Our residential properties have received support from the community, and we are taking this into account, along with the principles for the selection of residents established by the Lohja district basic social security committee.
You can access the electronic housing application from the link below.
Start of the tenancy agreement and keys
The start date of the agreement is indicated in your tenancy agreement. This is the day when you can pick up the keys from our office or Lohja Lukkopalvelu, as agreed, and move into your new apartment. If you are unable to pick up the keys yourself, authorize another person to do so by means of a power of attorney. When you pick up the keys, you’ll need to show your ID. When keys have been handed over, you are to sign for their receipt. At the end of the tenancy relationship, the keys are returned to the place where they were picked up.
Tenant pages and Tenant's Guidebook
On the tenant pages you can view information about your own dwelling and file complaints about the apartment or the building. You can request changes to the sauna shift and parking space, file orders for additional keys and report their loss.
Access to the tenant pages requires strong identification with online banking codes or a mobile ID. You can access the tenant pages if you have a valid tenancy agreement for an apartment owned by Lohjan Vuokra-asunnot Oy.
When you register as a user, your e-mail address serves as your user ID. This has to be confirmed by the e-mail address provided in the identification by means of a confirmation message. Select the bank used for identification and log in with your own bank credentials or mobile ID. After the user ID is created, you will be sent an e-mail containing a link to activate the ID. Through the confirmation link, you will be directed to a page where you must enter your e-mail address and password. The confirmation link is valid for 24 hours. If the confirmation link has expired, you can ask the system to send a new confirmation e-mail. After authentication, the e-mail address and password you provide are sufficient to log in to the site.
If you do not have bank credentials, personal identification can be done at customer service, in which case you should contact customer service to book an appointment.
Termination of the tenancy agreement
If you do not have bank credentials, the termination has to be done in writing. Where there are more than one party to the agreement, each party to the agreement has to sign a written notice of termination.
The notice of termination is sent to our customer service to toimisto@lova.fi as an e-mail attachment, by post or by delivering it to the office Kauppakatu 6, 3. krs, 08100 Lohja.
Maintenance
Report any problem directly to the maintenance company. Please note that the indoor and outdoor maintenance and cleaning services could be provided by different companies. You can use the link below to make a property-specific problem report to the maintenance company.